Janice has always been wonderful to me, and I've been a client for years, at least 8 years. She has always been prompt in responding to my calls for an appointment, and has been accommodating in situation in which I've had to reschedule (which is not often at all). It was raining on the day of one of my scheduled appointments and Janice contacted me in advance to determine whether or not I wanted to reschedule my appointment due to inclement weather. Janice is the greatest!

Justg keep in mind most small business operators can't afford a bunch of cancelations and no shows. Also, InsideOut and Within is very inexpensive compared other hydrotherapy “spa,” so I can see her needing people to keep appointments.
I really hate you had a bad experience, but I've been going there for years and Janice has become a good friend of mine. Instead of saying these negative things, did you give her a chance to fix it? I highly recommend you tell her how you feel. Tell her "I followed the policy regarding cancelations and I do not feel you’re being fair" or whatever; because that's the only way she can improve.

Phone messages and email sometimes take days to get a response. Have actually been called while on the table to confirm my appointment for the day. A little late to be doing that if you ask me.
Even when following the posted cancellation policy (sufficient notice given), you get "reprimanded" and told that you can now ONLY make appointments 24 hours or less. Which, is IMPOSSIBLE TO DO! So, I have spent the money for the prescription to have the procedures done, and now can't use it. What a waste!!!
RUDE REPLYS and very unprofessional. If you want to be treated poorly, go see Janice, she'll make sure that happens.
I would not recommend this place to anyone!