This business is owned by two super friendly women who have many years of experience between them, embroidering their product, or yours, brought to them from other stores. They will tell you when you can expect your embroidery done, and it will be done when they say. The times vary depending on the season. Christmas, graduation, Greek rush products take a bit longer. They also have a varied line of engraved products, stationary, silver, and even items produced by high school entrepreneurs personallizing luggage tags and such. It's an all-purpose gift store. I have bought many baby gifts, grad gifts, father's day gifts, and "gifts" for me here, lotions, slippers, robes, thank you, me! And be prepared to stay a while. It's a female friendly store! But men are welcome too! Most don't stay long, including my husband and son, but they are welcome!