Caught In The Act
We bought a NEW 2006 Kia Optima LX (V-6) @ Ray Skillman. At 5033 miles it started to have belts & pulleys prob. At 6199 miles it left me stranded 250 miles from home with a surge & stall problem on a Sat afternoon when all is closed. Several repairs and an arbitration hearing later it is declared a Lemon. It now has 16,789 miles on it. The car will be required to carry a branded title. At the arbitration, the Kia rep gave copies of repair orders provided by Ray Skillman. Information was discovered by the owners on one of the reapir orders dated 12/5/07, that gave very strong evidence(hand written notes) the car had been work on without the customer knowing and the customer invoice dated 12/5/07 specifically stated "advised not to attempt any repairs". This repair would have made yet another documented repair, giving the owners a stronger case in arbitration. The owners also attempted to get warranty work done after 12/5/07 and were never contacted back by Ray Skillman even after a certifed letter was sent requesting repairs. At the arbitration and after a test drive by the Kia Rep, he maintained there was nothing wrong with the car even though a Tech Expert verified there were problems 1/14/08.When the Repair Order/Customer Invoice information was provided to the arbitrator, a completly different decision was rendered. It went from interum repair order to replacement of the car. Now we get a USED car in place of the NEW car we bought. The owners have requested Kia and Ray Skillman allow the owners a new 2007 or New 2008 as a customer satisfaction request regarding the issue of what "appears" to be working on the car to avoid the lemon law?? The owners have not requested monetary compensation/restitution. What we ask will have very little effect on Kia or Ray Skillman. We lost our entire holiday travel plans and have not seen our only child in Iowa since Oct. 2007. We are still waiting on the replacement car at this time. It could be mid May 2008 before we get a car.
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