My husband purchased my engagement ring there (several years ago I might add!) and every time I go in they offer to clean and polish it at no charge. We have purchased many small gifts (i.e. charm bracelets, lockets, earrings) over the last few years and have been satisfied every time with the price and the quality. The recipients of those gifts have then gone to the shop for adjustments, cleanings, battery-replacements, etc. and have all said how pleasant their experience was. Afetr Katrina I brought some family heirloom pieces to Hyme that had been in floodwater and he repaired and restored them beautifully. I have nothing but good things to say about my dealings with Hyme Tyme!