We went to HG to watch football this past weekend -- SERVICE WAS TERRIBLE! We were a large party (eventually a group of 9) up in the bar area, intending to sit for a while (3+ hours for a game) and spend plenty of money on beers and food. Once we were seated, our server rushed right over to check our IDs for our pitcher of beer and then disappeared for 20 minutes.
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The server was only attentive when a new member of our group sat down -- he sprinted over to check IDs and then would disappear again for 15-20 minutes, all the time when we were trying to order food and more beer. (It looked like he was training another server who was less than enthusiastic to be paired with him.)
With one quarter left in the game, we decided to order one last pitcher for our table. The server took the order and then the next time we saw him, he was chatting with other waitstaff near the kitchen. We flagged down the manager to say something, he immediately rushed over to perform "damage control." (We did get a free pitcher, but by that time, it didn't really help.)
On top of that, we broke down the bill very plainly for him - writing down the amounts for each card on the bill, AND we explained it to him. Did he get it right? Most certaintly not. The afternoon became spending more time trying to get our server's attention than being able to watch the football game. In fact, the only time the server was "right on top of things" was when he was clearing our table and wanted to collect the signed receipts to see how much in tips he got. RUDE!
We're not stingy people; had the bar been extremely busy, and he was busting his back to make sure all of his tables were covered, we would've been understanding. However, when you see other tables around you w/ the same server get up and leave because they can't get any service, that is a clear sign that something is wrong.
Despite how convenient it is for football watching, we'll find another place to bring our business.