outstanding

When my mother passed aways - it came as a complete shock. At the funeral home we were told that they would hold my mother's ashes and that they would also be able to put her ashes into "a" container.

On the day of my mother's memorial (I had called 2 days before letting them know we were coming). We had purchased an amulet for my father from ashes to ashes and I had two little cobalt containers for a keepsake box I was making. Apparently, they didn't have time to put the ashes into a container and that there was not a funnel (one was in the box - on top). My father left upset and confused. He got to Target had chest pains and ended up in the hospital missing the memorial.

I was angry beyond belief. I called the funeral home this morning (having calmed down). I was not given an apology. They said they don't do it unless we bought a container from them. It was clear they were upset that we got something off of the internet. After much haggling I kept asking when I could come in for them to put the ashes in. He said we could do it together. How horrid is that. I am upset already and ..... I can't even find words. So much for kindness and compassion. Just a forewarning - they don't care! It is all about the money. I didn't have time for my Mother to die and I didn't have time for my Father to end up in the Hospital. I will be submitting a complaint to the Funeral Service Alliance.