Love turned to Hate
The doctors are nice, but there is a very rude, curt, impolite, acidic receptionist there. I have used this clinic for years, since 1988 and before if you include the pets my family had as a child. We had several Bassette Hounds over the years and I personally had a cat spayed here. My cat had complications from this procedure and subsequently died, but I never contacted the clinic after this. (I was very young and naieve)Almost ten years latter I have become the proud owner of two dachshunds who have visited this facility for the past three years. I had been very happy with the services, until this year.
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1. My Dachshund had a GI obstruction but this was not taken care of here, inspite of going to the clinic every day for four days. She could have died from the amount of time wasted, thankfully another clinic saved her. Like a fool I still tried to maintain relation with this clinic.
2. The receptions there has always been curt, rude, and I do believe she even took money.
3. Yesterday my Dachshund displayed symptoms of a slipped disc, I called them first only because of my love for Dr Aimsworth, only to find that I was refused service because of my confrontation with the receptionist there.
I have always been diplomatic, relaying my perception of events as they occured and stating that I may be mistaken, seeking feedback and advice. Even with the rude receptionist I never raised my voice, but I was not only ignored but refused service in a dangerous situation. My father who has used these people as well has been apalled by what I have relayed. My aunt has vowed to no longer use them. I was a fool to recomend them as much as I did. I was even brining in a new client when the "odd" exchange of money occured.
I know people will have better experiences here than I have. But I can never recomend them and will speak against them from my own experience. A long hard look at customer service needs to be made here.