They are one of the worst car dealerships I have been too. We went on 1/16/09 at 5pm. The first thing was a salesman came over and talked with us about one of the used vans. He kept promising us a great deal because the vans have to move. We tested out the vehicle and it was nice one or two little problems like the back doors did not close right and a CD was missing etc.. Then we get in the office to talk numbers and the salesman can't do anything for us negotiating wise, its the final number. We talk about trade in, he says nothing. So he goes get his manager JAMES. James then says for the trade in he can give us 4000 less then bluebook and what other dealerships were offering on our trade in. James says he cant do anything and that if we don't like the numbers to walk out. Not only are they rude but they don't even try to sell one of the other vans on the lot or try to be nice about it, and they lied about helping us get a great deal. I'm going to tell everyone not to go there. please do the same. If you do go in there to shop please tell them you saw a negative review on INSIDERPAGES.

We recently bought a truck from Hoover and my husband and I were more than pleased with the experience. The sales staff was very friendly and accomadating, especially since we were looking for vehicles and had to bring our children along for the process. We were allowed to look at the vehicles that weren't even on the lot yet and found our truck! Overall great customer service and very helpful.

We just purchased a new car and Hoover was the 3rd place we shopped in a day. We also left with a car, too. They gave us a very fair amount for our trade in (which others did not want to do) and worked the rebates and payments out for us like we wanted. We felt like they truly listened to what we needed rather than trying to sell us what they wanted us to buy. Customer servide is outstanidng. We've had follow up calls to make sure the car was ok and they do a complimentary oil change at 1000 miles. We have bought several cars over the years and this was our most pleasant and non-stressful yet! Parking is not an issue. Sales persons are friendly and not pushy at all.

PROS: Best car buying experience yet
CONS: none