Great Customer Service Experience
My past experience with Home Depot has been as commonly cited: great selection, IF you know what you want and don't need help picking it out. My standards for service on the floor are high, too -- I am a longtime loyal customer of the Ben Lomond Ace Hardware. However, this Home Depot store must be making some kind of customer service effort recently. They have orange-aproned employees cruising the aisles and asking if they can be of assistance, or sometimes just discreetly watching to see if you look like you need any before approaching. They are remarkably knowledgeable, too -- maybe they have some kind of training program going on? Sometimes they don't know the answer, but they do go and try to find out for you -- their little radios are always busy. Most amazing, though, was the assistance I got from the flooring person, Vern. Vern went above and beyond in my book, not only recommending the products I needed for my tile job, but taking the time to actually teach me the ...
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