BUTCHER - NOT GROOMER!
I took my 11 lb. Shih Tzu to Hollywood Hounds based on decent reviews online. It was a regular bath and haircut visit...no matting, nothing unusual. In fact, upon dropping him off, I instructed them not to shave him and to simply cut him slightly shorter and bathe him. I picked my puppy up later that day. The groomer greets me with a pathetic face, handing me my dog and telling me "your dog bit me." I responded in awe and concern as my dog had never bit anyone in the two years he has lived with me. He is by no means a ferocious guard dog! I asked the groomer if he was o.k. and he responded "yeah no big deal." In response to my surprised disposition, the groomer said "maybe it's because he was matted on his tummy." LIE. He wasn't. They failed to mention anything else including the small detail that they had CUT AND SLICED MY DOG WITH RAZOR BURNS ALL OVER HIS ABDOMEN AND GENITALIA. No mention of this slight detail, let alone the courtesy of some ointment or relief through the weekend (this occurred on a Saturday). In plain English, the groomer "took the upperhand" to deflect from the injuries he inflicted on my puppy.
In short, a routine visit to the groomer cost me $140 in emergency vet visit and treatment.
When I contacted them the next business day to inquire as to why they omitted telling me about the cuts, the receptionist transferred the phone to the groomer who screamed in my ear and said that if I submitted any paperwork to his boss about the e.r. visit, he would call Animal Control and have my dog quarantined. Outrageous or what?
While "accidents happen", deliberate omissions and spiteful conduct don't just happen.
The groomer at this location is a despicable human being. Spread the word and take your pet elsewhere. If you are looking for honest, professional, and friendly service for your pet, this is DEFINITELY not the place.
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