the people in service are nice and helpful, couldn't ask for anything more. I found Matt and Kasey to be honest and professional in they dealings with me, Thanks guys

I recently called in to speak to someone in service at Hayward Toyota. I was transfered to a gentleman by the name of Matt. I told him that my check engine light came on on my Sequoia. I had talked to another dealership and was told that it would be a few days before I could get in. He offered to get me in right away. He even took the next step to check if I had a safety recall and sure enough I did. No one else that I talked to informed me about this and I had been bringing it into my local dealership for years!I brought my car in promptly and he took care of the check engine light (which ended up being a disconnected hose from my air box) and the safety recall. I had the car back the same day and was very satisfied. I am now a permanent customer of hayward toyota and recomend people to deal with Matt in service. He keeps you updated and is very thorough!

I brought a car it has lots of defects. I went back to claim warranty. They fix the wrong car and wrong item many times. I lost at least 1000 hours lots energy trying what needs to fix at that place. Still some items were fix incorrectly or never fix because they did not do it right. Said they will give free gas if I purchase the car after 1 month. Went back, they said that manager don't work there anymore, then they don't have to fullfill that promis. Overall, not even worth one star. Maybe a negative (-10) star

I was just thinking of buying a new Toyota. A friend recommended I go to Hayward Toyota. I had a wonderful experience. I told Mike the salesman, I was just looking and I was pleasantly surprised that he didn't pressure me. He was very knowledgeable about all the cars I asked about and he let me test drive 3 different cars. We left it that he would follow up with me in a month or so, when I am ready to buy. I will definitely be buying from Hayward Toyota.

As a Toyota fan, I am inclined to give Toyota dealerships a bit more leeway. Not so with Hayward. I plan to dedicate a good portion of my life to keeping as many people away from that place as possible. Nobody should be treated the way my wife and I were treated there in November 2006.

We had spoken with the fleet manager and received some good quotes on 2007 Corollas. He said he wouldn't be there when we went in after work on a weeknight, but he said Will, a sales manager, would help us out.

After going out of our way to be there as early as possible, we were told that they had not a single Corolla LE in silver without alloy wheels. This from the dealer that brags about its wide selection. My wife and I finally decided to consider alloy wheels, so Will took the quote from the fleet manager and said he would see what he could do about the price. He came back after a few minutes with a HIGHER price. When we asked Will why it was higher, we realized he had no idea which car we had been discussing for the past hour. By the time he figured it out, the keys were locked up in the service department overnight.

They wanted us to buy the car without ever even sitting in it. We told them we'd be happy to come back the next day if they would make it worth our time. The salesman said he could get us a gas voucher, but Will stepped in and yelled, No discounts. I'm tired and I'm going home. You guys should go home too. Nice thing to hear when you've spent two hours trying to buy a car.

I called the fleet manager the next day to relate this story, and he said he no longer wanted to sell us a car because we would give them a bad customer-satisfaction rating. Amazing how that works...They simply weed out the critical thinkers among their potential customers.

This is all a long way of saying that you should never ever give Hayward Toyota a chance to treat you that disrespectfull