nope, I wouldn't shop there again.
They were willing to give me a trade: a ligature I bought, for a complete mouthpiece, but they weren't willing to give me a refund on the ligature because "it had been in my mouth." Well, a ligature goes around a mouthpiece, not in the mouth. The product was left there in the original packaging. No refund.
Buyer beware. I'm not "happi" with them.
Go to Kline. I've always had good service with them, especially with Tom, the instrument repair guy.
Read more at sacramento.citysearch.com