I made a same day appointment to get my roots touched up before my sister's wedding. I gave the woman my processing information the last stylist who did my highlights gave me (and BEST EVERY, too bad it was out of state :( ) and she came back and said she would not put this on my hair because it would fall out, and she would mix up another color. Then when she started she painted it on instead of highlighting!!!!! HUGE mistake! when I left I had bright orange roots that did not blend with the rest of my hair. She only did the crown of my head, so when I put half my hair up, you could see an inch of orange in my roots, not natural at all and it cost me $170!!! ARE YOU KIDDING ME? I should have refused to pay but i didn't know that was legal. I called and complained and was told to come back the next day to have the same stylist fix it. She did her best but it still looked horrible. It's been almost a year, and my new stylist says I'll be "color correction for life" meaning every time I get highlights or color, I have to do it 2 or 3 times before my hair wil take- 3 is more expensive than 1! I will never go back, and think everyone needs to know what happened to me. I wasn't even offered a discount! DO NOT GO THERE!!!!