I'm a guy - so I dont really care who cuts my hair there. Normally the wait is around 10 minutes. Sometimes its longer.. But if I ever want to go shorter they get me right back in free of charge.

I've been going to this place for about 10 months, so for not good. Here are some examples:
First of all, don't ever go here for elumen. Elumen is supposed to be permenant; when I went here for it, it lasted 3 weeks. $250 for a "permanent color" and a cut- which they also screwed up on the cut.
Secondly, parking is VERY limited and cramped. Most likely you'll end up blocking out someone, since you can only park in front of the building or to the side.
Last but not least, I ALWAYS make appointments- and yet, I've always had to wait at least 15 minutes. Most recently (February '09), I've waited 40 minutes, which I felt was more than enough time, because the stylists really are not that good. They're socially awkward and full of themselves, and they give mediocre hair cuts.
All in all, I definitely WOULD NOT recommend a friend to go there.

first time there. been to allure and beauty room. really love hair play now. had some sketchy results at my last salon and was really scared to go get my color done again. ive been to 3 different people for my color now at hair play and have had great results each time. the prices are cheaper than my last place. i still paid almost 200 for cut color and hilite tho. but if your gonna pay for it, you mite as well be happy. i am.

cut was 30
color was around 150
and wax was 20

the guy at the desk was a big help to. hes booked my appointment every time i called.
now all my family and friends go there. even my dentist gets her hair done there. lol

for such a high traffic salon, it's possible to be a walk-in most days, weekends are a little more difficult but it can be done, especially if they know you're having a "bad hair day" and just "have" to get your mojo back. (I always feel better after my hair is done).

I've been there a few times, I won't tell you the name of my hairstylist because when I share "favorites" they always become booked and I can't get mine done :P

I study all the stylists when I'm getting my hair cut/colored and they all seem very qualified.

Prices are resonable and you can always drop your husband at Red Robin's down the street while you're geeting your hair done and he'll be happy too!

I've been going to Hair Play since 2002 and have seen atleast 5 different stylist for my color.
I've been happy everytime. I had a normal stylist who moved out of state and have kinda bounced around ever since. They really know what there doing and whats really cool is that since Ive been to so many people everyone knows me. They all say hi and collaberate on what color I should get this time. Its a fun place to go. They're pretty good at getting me in when I need to make an appt and the prices are great (and I get a lot of work done).
I'm not sure what that other review is all about.. but man, they sound crazy. Trust me, you'll love hairplay!