Hopefully this isn't a reflection on OUR driving, but we have used this firm three times and been VERY satisfied each time. Auto body shops have a generally bad reputation (see the other reviews even on this one), but we wouldn't even think about going somewhere else!

My experience with Haddock is quite unlike the stories of others. I had two different cars repaired there. The work was done when they said it would be and the craftsmanship was excellent, both for a Volvo wagon and a 300 series BMW. Both were re: front ends, and while the parts were expensive because of the quality of the auto involved, the paint job and the attachments were done very well indeed. I am surprised that others have had such negative response. I guess each event is idiosyncratic to the customer involved. I have recommended them.

If you need body work done on your car, find another location. We used their Fuquay location in the past and were pleased. We live closer to the Capital location and thought we'd use them again. We were VERY disgruntled and frustrated by their lack of quality and professionalism. For a job that should have been done in 2 weeks, it took 4. We had to have them re-do their work 4 times. It was a horrible experience. We won't be using them again.

I sent my car to Haddock Collision after hitting a deer. First, they took 3 days longer than promised. I could live with that as I had a rental car, which was being taken care of by my insurance. However, when I did get my car back, there were several obvious flaws.
1) The hood was not aligned properly
2) The right fender had a piece in the front above the light that was loose.
3) There were several places on the hood where the paint was rough.
4) My windsheld (which has had a half-dollar size chip for 3 years was expanded up to the top of the windshield when my car was returned. When I mentioned this, he said it probably happened when the car was in the shop due to the heat. And, as a result, I had to spend an additional $100 (deductible) to have my windshield replaced.
The good thing is that they do give a lifetime warranty on their work, so I have taken it back twice already to make sure they make the appropriate repairs and get it right. However, it is still not right and I have to take it back again next week. I am extremely frustrated as I feel this should have been done right the first time, they have poor quality control, and it is taking too long to make sure this is repaired properly. Therefore, I would NOT recommend taking your car to Haddock Collision on Capital Blvd in Wake Forest. The only reason I am giving this two stars is for their lifetime warranty.

On November 27th my boyfriend got in an accident in his truck. He hit a guard rail. As we were new to the area, the tow truck driver suggested we use Haddock Collision Center in Wake Forest. The truck sat there for about a week before the insurance adjuster saw the vehicle. We gave the OK to go ahead and begin working on the damage - all front end. It needed work done on the suspension, front brakes and front body work. Initial estimated time for repair was 2 weeks and $5000. Long story short....we waited and waited and kept being given excuses, and finally Xmas week, we were told that one part was on back order and initially they had ordered the wrong suspension part but didn't realize till after Xmas. They proceeded with the body damage repair. Then the suspension part didn't come in till Jan 15th. We called today and were told that just 10 minutes before the call, the mechanic went to drive in the vehicle for the final repair and the brakes failed (which Haddock had already repaired), he hit the garage door, and now it has to have a whole bunch more body work done which has put the repair back another week. They now estimate completion to be 25th Jan. That totals over 2 months for a straight forward repair that should have taken 2 weeks. This has been a comedy of errors. Do yourself a favor and DO NOT USE HADDOCK. If the vehicle had been drivable, we would have removed the vehicle from Haddock after the first 3 weeks of being messed around but we did not want to have to organize tow trucks at our expense with trying to prepare for the Xmas holidays.

Additional comments. Jan 21st

I just want to add to the above comments that just after I had written this review, Customer Service at Haddock approved a car rental that we had requested due to the time the repair was taking. My mom just spoke to Bobby at Haddock and had a long conversation. He re-iterated that d