Ex-employee myself, mixed feelings.
Yes, yes... I myself am an ex-employee of Gully Animal Hospital, like so many others. I'm not going to totally rag on the place, but I do agree with some of the significant statements below. Some of the practices are unethical (physical treatment of animals.. but I have to say, its not like every animal who enters the place is abused. But I have seen it happen more times than I think is OK. (which is zero times)
Read more at national.citysearch.com
I also agree that an AHAA practice is the way to go. Because: AHAA has set standards of patient care, medicine, sterility, housekeeping/cleanliness, ethics, and more. Its like they do all the research you can't do yourself, and prove it for you with regular inspections and reviews of the clinic by AHAA officials.
I do know that Gully A.H. reuses some medical supplies/equipment that are intended for one time or one patient use (yes, the fluid lines; and things like surgical gowns that are intended to be disposable- [they do autoclave them, though this is still not ideal] ).
As for the office manager being rude, that was probably said because he tends to show severe favoritism among employees. But he does seem to be nice to clients (whether this is genuine or sucking up, I don't know).
One thing I CERTAINLY agree with from that long review is to NOT leave a pet hospitalized overnight- mostly b/c there aren't employees overnight, and pets- just like people- deserve 24 hour monitoring and care if they are in a critical condition.
One awesome thing about the clinic? Grooming. Brandy (one of the groomers there) has been grooming for a long time, and she is just simply one of the best groomers there is! (Need proof? try to make an appointment... just be sure you do it weeks in advance, cause she'll be booked quite far out) I have never known Brandy to accidentaly cut a pet when grooming (unlike the Petsmart groomers... Sorry Petsmart); and all of her clients simply rave about her.
So, about the clinic on the whole- Here's how I feel:
Yes, you can get better care for your pets at other clinics, you can also get worse care for your pets at other clinics. Yes, the prices at Gully A.H. are a little bit higher than other general practices, and I'm not quite sure why- at least when I was working there the diagnostic and treatment technologies weren't horrible, but they certainly weren't great. I do hear they now have digital X-Ray, but I'm pretty sure thats about as far as the "cutting edge" goes. Gully's is fine for vaccines and treatment of common pet maladies, but don't hospitalize a critical patient there.
Do try to have your pets groomed there.
Well, Thats about it. Hope this helps!