Replaced builder grade windows. Not any more efficient. Damaged my sills, hard woods and glass table top. Customer Service to fix. NONE. Their insurance company said since I let the installers leave without saying anything, they were not liable. Did not see my table damage till afterwards and they puttied up the hardwoods with WHITE silicone. Should not get even a star.

Good reputation but after checking around found out that the manufacturer that makes their windows makes the same window for other companies and they sell them for much less.......great advertising and lots of it is the only thing that puts them in this position and they love to pile on the other companies and call their windows trash and yet they sell the EXACT same ones...laughable.

I'm very impressed with the installation process, very professional and very respectful of<br />
the home furnishing and property. All debris has been removed and the windows look<br />
great.<br />
After a phone call from Kathy informing me that the remainder of the windows would be<br />
installed on the 22nd of May, the 2nd window installer finished the window installations.<br />
There was some mess up's from the original order and some of the windows were not<br />
built to spec, or during the order process some communication errors occurred.<br />
One screen was damaged during the first installation and I had mentioned it to the lady<br />
that had called and she said they would send some material to repair the screen during the<br />
second installation. I suppose that another communication error occurred because the<br />
installer had no idea of a rip in the screen.<br />
Overall, I'm very satisfied with the windows, the house looks great and I can tell the<br />
difference from the inside as well. Installation professionalism was 110% and a great big<br />
BOO YA go out to those guys.<br />
I'm enclosing the balance along with this letter.