I have taken my dogs to Lisa's for as long as there has been a Lisa's. My dogs love to go for boarding. Unlike most places where the dogs can't wait to go home; when I pick my dogs up at Lisa's I think they would just-as-soon stay. My dogs have always been groomed by Lisa and I would not take them anyplace else. She is fastidious about dogs being up-to-date on their shot records and her shop is very clean. I think that Brie88 must have gotten the names mixed up. The story sounds nothing like the Lisa's I know.

I can't recommed Lisa highly enough.

My 2 Shih Tzu 's have been groomed by Lisa since each turned 6 months old. We make a standing appointment because the shop gets booked well in advance. Lisa always comes out to greet the dogs and they give her a lick of confidence. The shop is clean, friendly to both cats and dogs. I always get a review of how my dogs behaved and if there were any complications I need to know about. All the folks I've recommended to Grooming by Lisa have been pleased with the results.

written 03/09/2009

I was a customer of Grooming by Lisa until about 1 year ago when I had to put my longtime pet down due to liver failure. I have chosen not to get another pet but if I did I would take it to Grooming by Lisa. As a former groomer myself I have never seen anything at Lisa's shop that would suggest she grooms in such a way that she or her other groomers would cut a dog. Unfortunately it is possible for that to happen if you have an unruly dog or a puppy less that 6 months old that has never been groomed.

Please read brie88's message carefully and consider this. Any professional groomer would get the pet to a vet if they were cut and required stitches. That's a given at most if not all grooming shops. However, the shop owner and/ or groomer involved in such a situation would have called the owner as soon as the puppy was groomed and ready to go home. In my case Lisa always called me as soon as my dog was ready to go home. Sometimes that was late morning, early afternoon or mid afternoon but never at closing. Then when I picked up my dog she would share any concerns she had about my dog (e.g, found a tick, found a hot spot,posible ear mites, etc). There is no way she would have allowed brie88 to pick up her dog without telling her what happened, what vet they took the dog to, and how the dog was doing and any other info. She would have also cancelled any charges for services rendered to the dog. There sure wouldn't be any need for brie88 to call the shop and get a comment about "it didn't occur here" because all necessary information would have been discussed face-to-face before she left the shop. If there had been stitches when the dog was first brought into the shop I doubt Lisa would have agreed to groom the dog or at least she would have had the new customer indicate the stitches on the customer card that brie88 had to fill out and then they would have been very careful when grooming that area of the dog.

I had my puppy in for his very first haircut and was very unhappy with the results!! This was my dogs first visit and i didn;t get a call that he was ready until closing time!! My dog was there several, several hours!! Not only that but i was shocked to see a large cut on the skin!! It required two stitches! When I called the buisness I spoke to an older man who tried to convince me that it did not happen at her buisness!! I was very upset and now my puppy is traumatized! Buisness owners need to fess up when they make a mistake and make it right!! I will never recomend this buisness!

My experience and my pets experience can only be expressed as being positive. When I moved here from another state, my neighbors recommended a vet and groomer to care for my old girl. I took my old girl to the vet and he and his assistants recommended and (confirmed my neighbors recommendation) that the best place in Houston was Grooming By Lisa. Lisa took care of my old girl as if she were her own, even through those last months when incontinence and other disabilities set in. My old girl has since passed on, but my new pets are as eager to see Lisa as I am. They are always well groomed and smell and look 100% better than when I take them in. Her staff has always been helpful and my pets love them too. Thanks again to my vet and neighbors for their recommendation.