Concerned Pet Owner
Understanding how hectic and mundane work can be sometimes I'm always mindful of workers' attitudes. I've often thought, eh their just having an off day. However, Pearland Animal Hospital West just fails to deliver on every visit. On more than one occasion in the span of one month the front staff were cold and insensitive to their customers's needs. They never knew who I was even after putting my dog down. The doctor although highly knowledgeable somehow works around the truth of the matter. The doctor visits along with the required tests are not mentioned prior to the examinations only to be cornered to pay a $300+ bill before leaving. With a fee so high, youd think customer experience would excel. Wrong. Im a regular to this clinic and my dog sadly enough was treated too late. This establisment is money hungry, prices are high only to be left with problems unsolved and poor customer experience and pet-doctor interaction. I would recommend low cost clinics around the ...
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