I took in my bridesmaid dress to this place because it was so conveniently located down the street from my place. I took it in for alterations. Already when I dropped it off I noticed that it was an expensive $40 for what I thought was a pretty simple job (a hem, shorten the spagetti straps and make the skirt a litte more fitted. Well, when I got my dress back the day AFTER it was promised and 1 day before the wedding, I was furious to see that the strand atlerations were large hand stiches! It looked horrible. Something I could have done myself (and should have done myself for the price they charged). The lady said she would fix if I brought it back later. I don't think these people are very knowledgeable in alterations because my job looked like something I could have done with thread and needle AND the hem was an obvious stitch, too.
Never again. Be wary.

Green Street is owned by the same people as Magic Cleaners on Lake. I used Magic Cleaners sucessfully for many years... so I was shocked that when they damaged my jacket, they refused to take any responsiblity at all. Not only that... they put me off and promised me they "would take care of it" for a month before the finally admitted they had no intention of doing so. I believe in customer loyalty to small businesses... so I am sorry that the people who own Magic Cleaners and Green Street Cleaners to not feel loyal to those of us who support their business.

They do a great job, excellent customer service, and very reasonable prices. I've had things tailored there, and I'd say it is standard, as far as I can tell. Plus, the girl working behind the counter is easy on the eyes....

I moved to Pasadena 2 years ago, and a friend of mine recommended this dry cleaners. After using the just twice everytime I came in they remembered who I was. I honestly really like it because its family owned and they actually care to make things look good because the owners are on the premesis. I read the other comment about Amy. I honestly think Amy is really nice. If you push someone enough, they might snap?? Im not sure! But all I know is everytime ive been their all the people that work there have been courteous, and welcoming, and they do a great job with my suites, shirt, and even my wifes clothes. Last time I was there, they were assembling clothes for the Pasadena Playhouse, which makes you think, if the playhouse trusts them, I can tooooo!

I brought my heels in to add new soles. When I picked up my shoes, they were damaged in places I did not have work done. To make matters worse, AMY, the owner's daughter had a terrible attitude toward me when I showed her the damage that was done. Instead of getting customer service, I got an ill mannered person telling me that I had imagined the damage and refused to take responsibility for it.

To top it off, I sent my shoes to the shop in it's original wrapping and box. Amy tore the wrapping and dismissed me when I brought it up. Her response was, "it's just paper". My answer to her was that it was paper she didn't pay for.

They need to fire AMY who is the owner's daughter and hire some better workers in the front and back of the shop. This is truly a Mom and Pop shop that you want to avoid unless you like being verbally abused!