There is a certain way you say somethings to people. When my wife had spotting during her pregnancy for more than 2 days we called the office... YOU NEED TO GET TO A DOCTOR'S OFFICE, says nurse Peggy.

The next day my wife had a full blown miscarraige and she called again- this time she spoke with Kelly who I found out later is a phome operator but she likes to pose as a nurse.

DIDN'T WE TELL YOU TO GO TO A DOCTOR YESTERDAY????

gee... thanks a lot. In St Thomas and can't get into see one today.

My wife in tears and not knowing what the phone conversation was about, I thought i would give them a call. Here is Kelly two minutes after my wife hangs up.

SIR, WHAT IS YOUR WIFE'S PASSWORD. I CAN'T TALK TO YOU W/O A PASSWORD.

Turns out they give you a password on the first day about 3 months ago- my wife forgot it.

Last resort was to talk to the office manager Linda Gay. I am a business owner and manage a couple hundred people and always want to hear about our PERCEPTION.. even if I know we were right. I told Linda about my experience.

I LOOKED AT THE HISTORY OF THE CALLS AND WE DID EVERYTHING BY THE BOOK, YOUR WIFE CHOSE NOT TO LISTEN AND YOU PAID THE CONSEQUENCES. This lady was thinking about her office liability and could give a crap about the patient's feelings.

Remember what I said about the way you say things to people...

I asked if she was indeed in charge of the whole office. She said yes. Now I see where your staff gets their attitude. Then she starts in on me and actually raises her voice stressing her point that they did everything right. Hmmm... what a psycho.

All I wanted was to let her know the experience and get my wife's medical information out of their office which was, of course, another pain in the neck.

Dear Linda Gay, phone tech Kelly and the rest of the Glassman, Kramer & Scarff staff:

YOU SUCK!!!!!

Call me if you have

The service was absolutely horrendous and the Dr was very unprofessional; nevermind the fact the billing department not only tried to double bill my insurance company. they sent a separate bill altogether to me; they also took the money that was sent to them for the lab fees and never paid the lab. When I called to clear up the issue with their collection department, the billing clerk I spoke with couldnt have been more rude. I will never return there and will not only make sure no one I know goes there, I will recommend anyone going there now find a new ob/gyn.