Support
  1. Search
  2. Near

Glass PRO

Santa Rosa Santa Rosa,CA 95401 map
MOJO Breakdown (?)
1 Source
CitySearch
(3)
Description
This business is categorized as a Car Window Repair business. Glass PRO is located in Santa Rosa. Services provided by this facility consist of Mobile Service, Homes. and they can be contacted by calling (707) 545-4900 . Their hours of operation are 7 days a week 24 hours They accept American Express, Master Card, Discover, Visa. for payment. They have a total of 3 reviews, 1 positive review and 2 negative reviews.
Votes (3)
Sort by:
Most Trusted
Newest
Recommended
Not Recommended
Helpful
Customer Ratings
5 Star:
(1)
4 Star:
(0)
3 Star:
(0)
2 Star:
(0)
1 Star:
(2)
First To Vote
gp21dlr
danmichaels76

danmichaels76

Tuesday, May 26, 2009
Rating:
 
Value:
 
Service:
 
Quality:
 
Great Service
My car was broken into over the weekend. I was able to call that night and was scheduled for the following day. The technicians work was quality and the staff was friendly and helpful. I would recommend Glass Pro to anyone.

Read more at national.citysearch.com
Pros: Price, service & quality
Recommended: Yes
oaktowncyclist

oaktowncyclist

Thursday, February 8, 2007
Rating:
 
Value:
 
Service:
 
Quality:
 
Avoid!
Don?t give them your business! Glass Pro quoted us a decent price to repair a broken side window of a recent model car and then matched the lowest price we were quoted. Jessica was very nice on the phone. Good start, but all downhill from there. 30 minute quote became 2 hours. Then mysteriously a DIFFERENT window than the one they worked on would not go up or down. The manager offered to ?fix? this for a charge. Only when my girlfriend called me to come in and talk to the manager were we taken seriously. Then it was conveniently OK. At the end of the day, the experience of having someone break into our car and steal a laptop was only half as frustrating as the robbery attempted by Glass Pro! (This review was written about the Oakland location, but the manager we worked with claimed that he was the manager of all Nor Cal locations including this one.)

Read more at national.citysearch.com
Cons: dishonest
Recommended: Yes
gp21dlr

gp21dlr

Monday, November 20, 2006
Rating:
 
Value:
 
Service:
 
Quality:
 
Poor customer service
I googled Glass Pro and was shocked to find people with the similiar experience in the SF store!
First.........I arrived at 1:30pm. Told to come back at 2pm. Told it would be 15-20 more. Job was done
at 3pm!
Second...I ask if they thoroughly vacuumed all the glass because I sometimes have my grandkids in the back
seat. He said, "Yes, we did!" I found small shreds of glass all over the seat and belt clips.
Third........I neglected to check their work, my bad, and upon arriving home saw a 12 inch scratch near the
a rea where the glass was repaired.

Recomendation for BETTER customer service:
Be realistic about the length of time a job is expected to be completed so the customer is able to
schedule his day.
Glass pieces are dangerous, vacuum more better.
A visible and obvious scratch. Why didn't they mention it?
Shop around for another glass repair place.

Read more at national.citysearch.com
Pros: Good location.
Cons: Unrealistic completion time
Recommended: Yes
Loading Map...
Business Details on Glass PRO

Payment Types:
American Express, Master Card, Discover, Visa

Phone Numbers:
Primary Phone: (707) 545-4900

Hours Open
7 days a week 24 hours