Great Sales - Woeful Service by Steve C. at InsiderPages
I bought a new Jeep Liberty from Gene's in May 07 and Deb C. turned that into simply the best car buying experience ever. That's the good news. The bad news is the service department is broken - hard. First service appointment came due right about the same time as a recall for a blower motor. I called, they scheduled me out three weeks later. No call or contact during the day it was there. I left two messages for call backs regarding status - nothing. When I went to pick it up they told me they didn't have the recall part in stock but went ahead and did the oil change - like that was a treat. They then told me to keep calling back to check to see if the part was in. I didn't think that was my job so I asked to speak to the service manager - nope - gone for the day. I left and called three more times to speak to the service manager, left messages. No call back. Finally I called Deb, my sales person, and vented. Within the hour she verified the part was in stock, set my appontment AND follwed-up with a phone call that day to make sure everything went right. Today I called, regrettably that's the only service choice I have, spent 20 minutes to get through only to be told that I didn't need to make an appointment for service (...who are these people?!?). I expressed my concern and doubt and basically had to wheedle and cajole to get an appointment. I'm expecting another service failure and I'm sure I won't be disappointed.
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