my satellite went out on a friday morning. I called what I thought was gateway home entertainment, and someone else answered that happened to be in the same field, either way I didn't care as long as they could fix my system. He took his time with me and had me check a few things on my receiver, he said the satellite signal was too low to receive programming and it probobly just needed to be tuned. I asked when the soonest possible appointment was, and he said one of his installers could be there this afternoon, I was so happy I was going to get my tv back. He told me they would call when they were on their way. An hour and a half later Chris called me to let me know his installer would be there at 11:30am. Sure enough 11:30 right on the button. The installer took a look at my receiver and no signal, he went out to the dish, and the mount was loose, he remounted the satellite dish into the truss, where he said it should have been in the first place. Then retuned my dish, my satellite always used to go out during windy or stormy weather now it does go out at all anymore, unless we get a really bad storm. He also changed some hd settings on my receiver because it wasnt set to 1080 it was still set to 480 from the original date it was installed. I was so surprised, my picture never looked that good, I never understood why people wanted hd and now I do. I will call them from now on!! thanks again, chris I will definately recommend you guys!!

I was referred to Gateway Home Entertainment from a friend. I called and spoke with Jeff Collinson and he went over the Direct TV/Dishnetwork plans over the phone. Jeff said he would be out the next day to install and hookup everything for me. He came out the next day but could not get all the equipment activated because I didn't qualify as a 'new' Dishnetwork customer and would not be able to take advantage of the discount rate packages because of this. I had been a Dishnetwork customer in the past and Jeff said he would have to put the account into my girlfriends name. I said that was fine and he said he would call me back the next day to give me an 'update'. Jeff did not call me back. I waited 3 days and finally called him to ask when he planned on coming back out to install all the equipment. He finally did come back out. While Jeff and his 'assistant' Matt were at my home Matt had asked me if I had any HDMI cables. I had recently purchased two new TV's and was not familiar with HDMI cables or their purpose. I told Matt I didn't have any HDMI cables. Matt said he would sell me two HDMI cables for $40 a piece. Matt stated that this 'was the best deal' and that 'they are $50 at Walmart so it would be a better deal to buy them now, which I did.....which of course later I found out that I overpaid for the HDMI cables. After everything was hooked up I noticed the 'black bar' on one of my older TV's which was not HD ready. Again, I wasn't too familiar with HDMI cables, HD ready TV's or any type of HD programming or HD receivers and I had paid for HD programming and HD receivers. I asked Jeff about the black bar on my older TV, which had an HD receiver hooked up to it. Jeff said that since my TV was old and outdated that he couldn't do anything about the black bar and that I would just have to buy a new TV. Later I found out that pressing the 'format' button on my remote would allow me to change the picture formats....of course why Jeff and Matt didn't know that is beyond me. After they left I went downstairs and noticed they had left trash everywhere. I really didn't expect them to pick up the trash but it would have been nice for them to let me know that they had left my basement a mess. A few days later I called Jeff back and asked if he would move the HD receiver that he hooked up to a non HD ready TV to another TV in the house that was HD ready seeing as though I was paying extra for HD programming. He said he would come back out and do that. I never heard from him again. I called Dishnetwork and made a complaint with them. Dishnetwork sent out someone from another company and the tech moved the receiver to another TV. In addition the other tech that came out had to put some additional strut supports on my dish outside because Jeff did not but the proper supports on it when he came out. I have filed a complaint with the Missouri Attorney Generals Office and the local better business office against Gateway Home Entertainment for overcharging/misleading me on the cost of the HDMI cables and for failing to come back out and move the HD receiver like I had asked.