Dont let anything bad happen to your car and expect to be able to get the vehicle in for service, unless you wait for at least a week. And then they refer you to the other dealership all the way in North Aurora. Such a far drive. I wish I could go out there all the time though so much better in there service department. If I didn't need my vehicle and I could get a rental it would be no problem leaving the vehicle for service but I have no means of transportation without it. Maybe Gartner needs to work on this.

We bought our 2003 Santa Fe from Gartner and the only initial issue was the gas gage. It simply didn't ever run out of gas and we found the gas mileage was a lot worse than the sticker. After taking it back four times they finally got it fixed, and they claimed it was our fault that we did not clearly explain the problem.

Then there was the radio the CD player just quit playing one day during a road trip. Gartner claimed that someone had puts coins into the CD player and blamed my Children. When we went to Best Buy to have the stereo replaced we found that someone had inserted some foreign coins into it. We never had any foreign coins in our possession, so our children could not have had anything to do with this.... Needless to say the burden of proof is on the customer at Gartner.

Fast forward several months we took the car in for the 30,000 mile maintenance 11/11/06. They found our break pad nearly completely worn, which is pretty remarkable at 35,000 miles considering the majority of those miles are highway miles and the car has rarely been in any bumper to bumper traffic. We had them replaced per the recommendation and when we showed up to pick up the car they could not produce the original pads that were worn. Someone was to get them and get back to us but the person we were dealing with had no recollection of our issue and Conveniently doesn't remember any conversation regarding the break pads.

The only reason to go back will be to obtain the maintenance records.

When we moved to Aurora from Ohio, we needed to find dependable service for our Hyundai Sonata. Boy, did we!! The folks at Gartner bend over backward to make you satisfied. They'll even transport you, if needed. But for basic maintenance, you won't have to wait long enough for a lift. Check em out!!