These folks will not work with you if you have a problem with your order. This has happened to me on 2 sets ( seperate orders ) Problem is I should have learned from the first time.
Item was defective from manufacturer and they were VERY unwilling to help me resolve. No returned calls, very standoffish. I HIGHLY suggest spending your hard earned money elsewhere.
HORRIBLE MANAGEMENT...... with absolutely NO CUSTOMER SERVICE !!!

I have purchased all my furniture from Furniture World and will continue to do so. They have a great selection and the best prices. The salespeople are always very helpful and knowledgable. I highly recommend Furniture World for your next furniture purchase.

A terrific furniture buying experience! The entire staff was helpful and friendly. My furniture came in early and was delivered to my house ON TIME!!! I will definitely buy here again!

I bought a couch and loveseat for $150 less than I could find it anywhere else I looked. Delivery was $20 cheaper too. Good overall experience, will go back next time I need something

Furniture World Superstore has terrible customer service. When purchasing items, the salesperson was dishonest about delivery of items. When my items came in, I had to pay to have them delivered and they were very uncooperative about times available for delivery. I eventually got tired of the hassle and gave up. I cancelled the delivery only to hire someone to pick up my furniture. I would have cancelled my whole purchase, but apparently there is a no cancellation/refund policy that was never explained to me.