BAD SERVICE. UNETHICAL BUSINESS PRACTICES. EVEN MANAGEMENT IS UNPROFESSIONAL. oH AND THEY MIGHT CHARGE YOU FOR ITEMS ALREADY INCLUDED IN THE PRICE OF THE CAR. ADD EXTRAS AND MAKE YOU BELIEVE IT IS REQUIRED FOR FINANCING. VERY UNETHICAL. AND NO ONE KNOWS HOW TO RETURN A CALL. OF COURSE BEFORE YOU BUY.. THEY ARE ALL ABOUT YOU THE CUSTOMER .. AFTER YOU BUY. YOU GET PUSHED TO THE BOTTOM OF THE BUCKET. I WILL NEVER ..EVER BUY FROM THEM, NOR WILL I EVER REFER ANYONE THERE. I'D RATHER SPEND MORE FOR THE CAR THEN GET A "SO CALLED DISCOUNT" JUST TO BE NICKLED AND DIMED IN THE END. BUYER BEWARE.. THEY WILL PROMISE YOU ALL KINDS OF THINGS TO MAKE THE DEAL, AND THEN CONVENIENTLY HAVE MEMORY LOSS WHEN IT COMES TIME TO HONOR THEIR PROMISES.

Dishonorable Sales Staff!!!!!! I went to FOM negotiated the price of a car, went in the next day and they jacked up the price $1ooo.Thesales manger said that it was illegal for them to sell the car for less than the advertised price! Even though all "HIS" agents were telling us not to worry they can work with the sticker. Why All the LIES???? Knowing full well that my son needed the car for school and work, We were over a barrel. a day that should have been a joyous day was anything but. I felt like my family and I were raped by this car dealer. I will never give the FORD of MONTEBELLO a chance to "Violate" anyone else I come in contact with. I GOT S****D at FORD of MONTEBELLO will the slogan I use from know until the end of days. If you go to FORD of MONTEBELLO, Please BEWARE!! Another disrespected customer (Who will shop puente Hills Auto Center from know on) Thx.<br />

Treated me great!!! New management has really showed how the new young management wants the respect of their customers.

I had one of the worst customer service experience from this dealership. I called Friday evening for a car and after price and other details, i was promised by dealer to hold/reserve my car to pick up on sunday since it was more than 200 miles drive for me. On saturday evening, when i called to check what i needed to bring for paperwork, i was told that the car has been sold to someone else that morning. They said that reserve/hold has no meaning and whoever comes with cash fast, gets the car. I was not even notified and felt cheated and the sales rep/managers were rude and highly unprofessional (i even heard them laughing on the phone over the matter)

Stay away from this dealer!!

I purchased two vehicles from Ford of Montebello at the same time and received a great deal and the service I was given could'nt have been any better. My sales person Melvin Barrientos, was very knowledgeable, additionally, he goes to school full-time and sales cars part time and made me feel like he wasnt like other salesman who just want to make as much money from you and get you out of there, he spoke with my kids politely and inform them about school decisions(he's going to school to be a conselor) which I thought was very unique. Overall the sales experience was great compared to my other purchases. The finance was were you just have to be careful, however, if you are looking at this website. I'm sure you are aware.