Took my elderly mother here. The initial dentist who examined her was kind, patient and courteous. He carefully explained what needed to be done and answered my questions. Mom had 8 upper teeth extracted. How she was treated then, I don't know, as I was not allowed back there. When it was time to be fitted for the partial, the woman doing it was obviously just wanting to get it over with, and roughly shoved the partial in, jamming it against Mom's tender gums. When Mom cried out in pain, and raised her hand to try to get the woman to stop, the woman shouted, saying don't touch me! She kept yanking out the partial and jamming it back in, heedless of my mother crying. The partial didn't fit, but the woman was trying to force it to! I have never wanted to hurt someone so badly in my life! When I complained to the office manager, he ran behind a glass partition, as if angry customers were a regular part of his day. He apologized about the rough treatment, and assured me that the partial would fit once the swelling went down. What a LIAR! While I had been waiting, I heard other people in the waiting room complaining about their poorly fitting dentures. The no refunds policy allows them to take advantage of lower income patients and rip them off! If you care about yourself or your loved ones, GO ELSEWHERE! Now I have to find another facility and pay for another partial. This place should be closed down!