This company really came through on their customer service…I bought a $3800 elliptical that had a defect, forcing a recall. I was really pissed off after having spent so much money to get a quality piece of equipment that wouldn't break ...

Stopped by to look at some equipment and was essentially confronted by an, to be charitable, aggressive salesperson (the owner??)...it took 30 seconds for me to decide that I wouldn't consider buying anything from this guy--he was rude and ...

My wife and I have bought several pieces of exercise equipment from Alex, at Fitness Concept, in the past ten years. We have always experienced friendly, helpful assistance from a a real expert; always found the pricing competitive; and always received prompt, professional delivery and exceptional service when required.

This little store is chock-full of top-of-the-line machines and equipment of every conceivable kind, and is run by a local businessman who really cares about--and takes good care of--his customers. Fitness Concept is a superb example of what small business can be when it's done right.

I came in looking for an elliptical to help me with my back, and I was really impressed with what I found. The selection was huge, and the guy (the owner?) who helped me really seemed to know his stuff. He spent a lot of time with me explaining all the options, and I ended up getting not only an elliptical (by Octane) but a foam roller, a DVD and a book as well.

Also, apparently the store does their own servicing within 24 hours, which was important to me - my friend bought a treadmill from Sears, and had a lot of problems with it and them.

He seemed a little brusque at first, but I got the impression that he was just trying to get to the heart of the issue…he was really helpful, and I felt I was getting the best advice available.

I walked in guiding a blind friend of mine. We were looking for some fitness accessories and the man was so annoyed with us we felt like bad schoolchildren. Firstly, he made us wait in the doorway, proclaiming that the store wasn't safe for "her" so we couldn't come in. He got us the gloves we were looking for, without even talking directly to my friend who was the one purchasing said gloves. He was a total condescending jerk and I'm pretty sure our rights under the ADA were violated. Don't shop here.‎