Had a great time & had great seats. Thanks again for the upgrade! def will use Drew for more tickets!

It is important to remember to look over your order form before submitting your request. On my website, in the section labeled Delivery Options, there is a box on the online order form that reads: “If the exact tickets I’ve chosen are unavailable, I will accept an equal or better tickets if they are available at the same price, (Recommended).” We suggest the buyer selects this box. The reason is if the exact tickets you selected are unavailable an equivalent or better location will be provided.

In this request the box was selected and the tickets delivered were an upgrade, much better than the tickets originally purchased. The box also does not consider team affiliation. Upgraded tickets are selected based on the quality of the ticket alone, the section closest to the best optimal view of the event based on the seating chart. If this box was not selected the request could have been canceled. If there were special instructions given regarding team affiliation at the time of purchase the request would have been granted. The location of pickup was changed because the Omni did not honor our reservation. I secured an alternative private location directly across from the Rose Bowl and assigned an employee to handle all pickups on site. The pickup time was guaranteed prior to purchase one hour prior to the game. No one waited past the time guaranteed for delivery and most of the deliveries were much earlier than promised. Every client received their tickets and most including this client received upgrades.

I encourage all yellowpages users to contact me if they have any questions regarding my review responses. We are a licensed brokerage since 2003, located inside Harry Caray’s Tavern in Wrigleyville, Chicago.

Best Regards,

Drew DeMoss
Founder & President
First Class Tickets and Entertainment
3551 N Sheffield Ave
Chicago, IL 60657
(773) 388-1000

Drew got us great seats to the Winter Classic hockey game when tickets were nearly impossible to get. He was great to deal with and returned my emails in a very timely manner.

Drew was able to get me excellent tickets at a fair price. I would definitely do business with them again and plan to in the near future.

I bought 4 tickets to the Rose Bowl through ticketliquidator.com. I then had to buy the tickets for real from ticketsfirstclass.com based in Chicago. First I was told to pick up the tickets on New Years Eve at a hotel in Pasadena. Then I was told to go to some address outside the Rose Bowl on the New Years Day. When I got to the address (which was a parking lot), Drew who is the president of the company was not there in spite of several assurances that he would be there personally. Instead of Drew there was a guy named Mike who wasn't even there for about an hour because he was trying to find tickets at the last minute. There were at least 10 other people waiting for this guy Mike to show up. When he finally showed up, he didn't have tickets for this one girl who had been waiting for him for hours. He had 4 tickets for me but on the Illinois side right in the middle of the Illinois alumni section even though I thought I was buying tickets for the USC side. I was pissed and he had nothing to say or offer. Just kept saying he was the messenger. What lousy customer service. The fine print says that they can upgrade your tickets but they don't tell you that they can choose whatever section they want. I think that for $1500 they should have called me instead of taking advantage of someone who's never had to deal with a ticket broker before. I will never use ticketliquidator.com ever again. They don't tell you that you have to go through another broker or point out that they can change your tickets any way they want. Stay away form ticketliquidator.com and ticketsfirstclass.com. Never assume you have the tickets you want until you have them in your hand. Have the broker send you your tickets next day delivery. If he can't or won't then he doesn't have your tickets or will screw you at the last minute.