I left another dentist that overcharged for everything and did a poor job of cleaning. Dr. Fellars does a thorough, great job and works with mho dental insurance. Our entire family switched over and we are glad we did!

I went to Dr. Fellars as a new patient. I wanted to get a teeth cleaning. They had me make an appointment for xrays and exam only, first. I went in for the initial exam and was impressed with the quality of care and personnel. Next visit was for teeth cleaning, which was to be at no charge. They cleaned my teeth and did a fluoride treatment, without asking me if I wanted the extra procedure (fluoride). When I checked out, they charged me for an exam and the fluoride treatment, both of which I questioned since I only went in for the "no cost" cleaning. They said that is how they do their business. I filed a complaint with my insurance company stating that they performed extra services and charged me for them without first asking if I consented. The insurance company called them and found out that the "exam" they charged me for wasn't even performed. As far as the fluoride treatment, it may be a good idea, but my problem is the integrity of the dental practice to perform extra procedures without prior consent. After filing my complaint, I noticed that the dental office refunded my total fee on my credit card, and promptly sent me a notice that they were dumping me as a patient. Gee, I guess they didn't like me challenging their unethical practices.

The experience my wife and I had at North County dental care was very poor. Being a business owner in North San Diego I pride myself of customer service and professionalism. We understand this is a big city with a small town feel and every client is treated with warmth and importance. Recently we switched dentist due to health insurance changes. Are experience was not what we expected, first off we were given a 9am appointment and told to arrive 15 minutes early. We did so and had all the proper paperwork filled out before our arrival. My wife who is pregnant was finally called in at 9:30 only to be asked to get a doctors note to continue evaluation. Well, this was strange because she had told the person making appointments that she was pregnant and therefore had all the medical records from our previous dentist in hand. Second I went in and they said that I had to have a consultation. This didnt bother me, even though I had been to my prior doctor consistantely it didnt seem like a ...