Great Printers, i wanted to pring some color pictures and brochures.. This palace is the best. Excellent services.

Not only staffs are unfriendly, they are ignorant and unreliable. They say one thing and changes their mind. They first gave me a quote of $90 for my print on the phone and when I got there 3 in the morning to get my prints done, they said I have to pay $216. I called the location twice to confirm the price and time but they just completely denied when I got there. I wasted too much time and then never received any help. Staffs were very rude and ignorant and even the floor manager, Tyanta, was not willing to help and unkind. THE WORST EXPERIENCE!! I would never use this place to print something.

It was the week before my wedding and we was printing our wedding programs there. We found a mistake and and went back to get them reprinted. The first problem was this second time the printing cost over $150 to print our black and white programs with a color printer so they could look decent. Secondly, my fiance was charged twice for that second print job by mistake when he decided to change paying with his credit card instead of his debit check card. When we found out the double charges after the honeymoon, we brought the statements as proofs and they said they could not reinburse it because they didn't have it in their computers? So we had to fill out a form from our own credit card company. Like some of the other reviews, the employees are not trained well and they are not practicing the best customer service. What kind of company does not reinburse you for their mistake in double charging us? This was not even counting the first misprints that we paid for (we neglected to see the mistake when we okayed it).

Because of its convenience to my house, I have been there numerous times despite my initial bad experiences with customer service. I have always received quality, fast service at the many other Kinkos I've been to- but Colorado Blvd. has made some poor hiring and training decisions it seems. It almost became funny as each bad experience topped my last. Of course, now I will drive farther to a Staples or Offixe Max because of the inexcusable service. There was a lot of comraderie in the line because of the customers expressing to one another their disbelief.
BTW, this all applies to the side of Kinkos with the self-serve photocopy and faxing services. I didn't use the other side.

1) No one wants to make eye-contact because then they might have to help (gasp) the customer. The feeling is that customers are interrupting their work.
2) in the middle of helping you fax, they will walk away and make you wait for them long after your fax has gone through or just forget to come back and tell you if your fax went through or process the payment. You have to flag someone esle down to finish the transaction. This has been done by multiple people. At least they could say they'll be right back and be Right Back!
3) They don't say thank you or you're welcome.
4) the counter never seems to be staffed. You wait for a long time before someone comes over and usually you have to find someone yourself. They aren't looking to see if you need help. There have been 3 in a line when I was there...waiting for someone to notice. Meanwhile, there seems to be sooo many people working there. What are they doing? Not helping the customer.

First they dirtied my orginals. After I brought a new one, they misplaced it and I had to call and remind them about my order. Some of the employeess are on top of it and some don't know what they are doing. Communication gets lost in between people and shifts.