Approximately 3 mths ago I was referred to Fantasy West from a family member after moving back to South Florida. I was told that the owner was great so I went to her and she did an awesome job. Unfortunately, when I was there last Friday (this was only my 2nd time there so I was trying to remind her what we did before so she could do it again), she started walking away, came back and said "what do you want", I proceeded to tell her and after coming back with this bright orange stuff, she told me that she NEVER listens to her clients and does whatever she wants because she's the "professional". Well, this professional decided that my beautiful long, blonde hair needed BLEACH! I told her that I didn't want her to use the bleach in my hair but she proceeded anyways. I should have left but the first time she did my hair looked so good, I thought she might have a trick to making the bleach look good. I should have stuck with my gut on this one! Parts of my hair are on the orangish side and some are white. I have NEVER had my hair look so awful. If that isn't bad enough, she was also cutting my hair (for the first time!). I told her I wanted long layers throughout and she did that until she got to the top and decided to cut it so short that it doesn't blend in. Now the only way I can get my hair to look OK is to curl it. When I cried and complained to the owner (the one doing my hair) that I wasn't happy, she YELLED at me and had everyone looking at me. I asked her to be quiet and not yell at me that I'm the customer but that didn't seem to make a difference as she continued her bad behavior. I would encourage anyone thinking of going to this salon, rethink it!!! If the owner (Alicia) can act this badly when someone is dissatisfied with their service, you can imagine how the rest of the salon will act.