I called at 7 and by 8 someone called. Great Start.. Of course I am a diy so I tried to work on my furnace all by myself which I shouldn't. Anyways put all new parts on still didn't work. He replaced all new with the old to trouble shoot the system no problem. All the old system parts started the furnace up we have heat and then he left for another call. The heat went off again and during a conversation a mention was made that sometimes the furnace shuts down when water isn't draining. So being the diy I unhooked the hose and the furnace ran for 1 hour plus. Called Family back same tech came out we unplugged the pvc pipe to the pump and the furnace ran. The tech seemed mad but didn't make mention of it. The tech left without covers put on, the filter not put back and just left without finishing the work. I understand we shouldn't fix and leave it for techs but after things happen they should cop an attitude.

Last night my central air conditioning went out, and of course it was a hot an muggy night. The first thing this morning at 7 am I called Family Heating Cooling & Elect to get service and they told me the technician would call me between 8 and 8:30 am. The technician called around 8 and said he would be there between 9 and 11 am. While I was at work he arrived at my house, with my wife around 9:15 and completed the job by 9:45. The neat thing is he only repaired what needed to be repaired and did not suggest anything else. I wished more service companies were the same. I have called them a couple other times in the past and they have never failed to give the same service. I highly recommend them for anyones heating and cooling needs.

I saw a report on the news that this company, Family H&C, repaired a furnace for a big family that didn't have the money to fix it. I was so impressed, they are like angels! For this, I hope they get lots of business this year!

I had some problems with my furnace so I looked up some companys on citysearch here and found this place called Family Heating and Cooling. I called em up and sure enough they were out the next day. THE NEXT DAY! unbelievable service. They sent this whiz kid out named Ricky. I tell ya what, he got in that furnace, tightened up some nuts and bolts, banged a few nails here and there and next thing ya know, the heat was back on. My furnace is pretty ancient but Ricky said there was no need to replace it. He just told me to keep on calling the ole' family H/C up whenever I needed something. After he finished, we even played a game of ghost recon 2 on Xbox. He's amazing at that too. What a guy!

In March 2006, I had an old gravity furnace system replaced with a new efficient forced air model in a foreclosed property that I bought. I was very leary about paying in full before the city could give it the final inspection and approval, but I couldn't find anything negative about this company so I hired them because they were several hundered dollars cheaper than their competitors and had been in business for over thirty years.

Due to my work schedule, I couldn't stay during their installation process, so I gave them a key to the house and they did what they had to and locked up afterwards leaving the key behind as agreed. I had several hundred dollars worth of tools and repair supplys in the house and nothing was touched. After the city inspection, there were a few minor things that needed to be corrected and Family Heating responded in a timely manner and the code violations were corrected without further cost or inconvienence.

I am now having a second furnace installed in a rental property (Oct 2006) and again Family Heating had the lowest quote, even against new vendors this time. I'll keep you posted after this install...