Car had over 300k miles on it, unsafe on road as could not keep up with expressway speed of traffic (felt like accident was imminent), ultimately overheated and broke down. Driver showed poor judgment in trying to stay on freeway when I ...

Reserved a business class car to pick up from LAX and gave them the flight arrival time. I was told to call once I got my luggage then they would pick me up. The flight arrived on time and it took over 30 min to get my luggage. When I called, they said the driver was already there and left. I said I had a reservation and asked them to send the car. No, the car is on another job. You weren't there when you said you would be. We'll send him over when he's free in 45 min to 1 hour. So, I ended up getting a cab. So much for reserving a car.