When I go to a place and the staff is grumpy, snooty, or gives poor customer service, I chalk it up to a bad day or a incompetent employee and won't hold a grudge. When I shop at a place regularly and realise that this is a constant issue, I make a big stink!

I am telling everyone I come into contact about my poor experience with the staff always being too busy to help me out or even acting 'put out' when they need to ring me in. They even looked down their nose at my kids who were well behaved and kept their hands to theirselves but asked tons of questions about what different tools were for. They were enthralled by the store and the staff was bitter and snotty!!

It saddens me to see some of these harsh reviews that are posted. I am fairly new to cake within the last 2 years. I started out by taking classes at Edwards and just fell in love with it! The teachers that they choose for their classes are wonderful. I have learned so much from them and had fun in the process. As far as learning, it's not just the the classes, I can go an ask a questions to any one of the gals and they have no problem sharing with me the wisdom they have about cakedom. Alta is great she just helped me figure out tiering a huge cake and was a tremendous help. Carol has been more than helpful when I have special needs or requests, she even went as far as opening a package and selling me just one of the items so I wouldn't have to buy the whole set! Who does that?? I thought that was great, that is customer service at it's best! I love the fact that she keeps quality chocolates and cake filling in stock. And the selection of tools and supplies- well I rarely walk out empty-handed. The resources are always there and if not she will order it if she can. Walking into Edward's is like "Cheers" they all know my name and greet me when I walk in or when I leave. You don't get that type of personal service many other places. For those of you who truely love the art of cake Edwards is your home away from home.

After reading some of the reviews I am sadly disappointed that people have nothing better to do than be cruel in their remarks. I to have shopped at this store for well over 30 years. I have watched this store grow from a small little store carrying a few wiltons supplies to a wonderful store that carries everything a baker could ever want. This store has the largest supply of cake decorating supplies in the Central Valley. In addition, should you be a bride looking for a cake topper or other supplies for your wedding you will find what you need at Edwards. If its not there they are happy to do a special order of the topper you desire. I do agree that Alta is the sweetest employee in the store and has been a dedicated employee for many years. She has also been a teacher there for many years. She of course has the knowledge to assist people with any ideas or thing they are looking for. She is famous for her drawings and assisting people tin creating the cake they envision only in their mind. In recent years, it is unfair to say that service has been bad. They have had many valuable employees who have been sweet and helpful. (Amy, Joann, Jamie, Suzanna, Dawne, Brenda just to name a few) and while like any other business they have had some not so good. This happens anywhere. Do not judge the store on just their service. They carry many items that are imported from other countries. These items you will not find anywhere else locally. They also carry a wonderfull supply of books, and pans and cookie cutters. If you want cupcake liners for any occasion you will find them there. If you are a candy maker you will find both high quality chocolate and chocolate that needs no tempering. There are also flavors galore. If you need help with an help with an idea just ask. Take a class or two. Get to know the wonderful teachers they have there also. Stop by and take a look. I am sure you will like what you see.

Well I needed cake supplies, so I went to the only place in town, Edwards Cake & Candy. Love the product that they offer, however can't stand the POOR customer service, with the exception of Alta & Joanne. I used to always take clients in to buy product from the wedding section, but now there is a B-E-O-T-C-H who sits there and patrols the wedding section and does not allow the customers to familarize theselves with product. Since when can't we check things out before we buy them. Personally I NOW take my Brides-to-be to The Baker's Place to purchase their toppers. I recently learned of a new cake decorating store called The Bakers Place located in the McHenry Village. The Baker's Place carries the wedding toppers and lets us touch them before we buy them. Edwards should do themselves a favor and get rid of that inexperienced "wedding consultant" that reeks of an ashtray.

I have been using Edwards Cake and Candy for at least 10 years, and while they were on Coffee road, I never had a problem with anyone there. Mostly, Alta was my saving grace with her knowledge and tips on easier ways to do things. I've been there a few times since they've moved to Bangs ave, and when Alta isn't there, or she's in the back, I have to agree, especially ONE of those clerks behaves as though you haven't a brain in your head. I've been decorating cakes for over 30 years, and this unknown woman tried to tell me I didn't know what I was doing when I was buying the boards for my latest project, a STACKED, not tiered wedding cake. If it weren't for ALTA, I'd go elsewhere, but we've done business together for a long time, and I know I can trust her.. Just ask for Alta when you go in... your customer service will improve 1000%! They really do have just about anything you need for cake decorating there!