I have been going to Dr Lisa for about 6 months. I have gone to many other Vet clinics in the area. The staff at East Oakland is wonderful. Great empathy for both the animals, and their owners. The staff and Dr Lisa remember you and your pet. The office isn't so large that you are lost in a sea of numbers. Dr Lisa remembers what your individual pet needs to make the vet experience a good experience. This vet clinic also will refer you to another practice if you need to go there.