All around disappointing
I went to John Jay once and spent 14 hours at the salon over two days while a colorist tried to get my hair blonde. (I had light brownish-blonde hair and was trying to go a little lighter). She failed and I ended up having to die it dark brown just so it wasn't bright orange. And she charged more than she'd originally said, even though the results were terrible and I lost a day at the salon.
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I thought it was just a fluke with a bad stylist, but I went back today. Due to a scheduling error, my stylist treated me like I was at a factory. She rushed my color while she worked on three of us at once. Then they put toner on my hair that made my scalp burn and was dripping into my eyes. I tried to tell someone, but no one was free to help me and no one came to check on me. My stylist then gave me the worst haircut I've ever had. It was an inch and half longer on one side than the other and longer in the back than the front giving me something that resembled a mis-shapen mullet. (trust me, it was NOT anything close to what I asked for). They had no time to dry it, so I went home to dry it myself. When I found out my cut was wrong, and my color was off, I was too disappointed to even want to go back and ask them to fix it. I'm not wasting another 14 hours there and ending up with something I DON"T want. On top of everything, the salon is chaotic, dirty, lit with bad flourescent lighting-- all in all not relaxing or salon-like at all. Just trying to warn you all-- don't waste your money here!!!!!