Bad Karma...No Management Follow-up by Sandie R. at InsiderPages
I have received good service in the past. Last time, the car was noticeably dirty, inside and out. I also experienced lost items from my car. I was told to add my name to the log of other customers names who had also lost items. After review of their camera tapes, you cannot see what is actually happening inside of the car. I was told they throw nothing out of the cars, but was able to pull items from the trash that were in the car. I was to receive a phone call the next day. When I didn't, I called them and was told they assumed I had found the items, as most people do, and the main employee working on the car had been there for several years and would not risk his job. The customer is not always right. There should have been better follow-up and probably a police report filed at the scene. My advice is to remove EVERYTHING from your car if you use this business.
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