My experience with this dealer was horrible! There was no customer service at all. The day that I go to pick up my new car, they call me an hour before and tell me there is something wrong with it and it will take a couple of days to fix, but in the meantime I can purchase the car and they'll provide a rental. There was no way I was going to purchase a brand new car (that had a problem already) and then leave w/ a rental. I asked them to check w/ other dealers for the same vehicle(which is what they should have done in the first place). They found a vehicle on their lot but it was for $300 more b/c of a spoiler. I asked them to waive that price b/c its not the car I chose and for the inconvenience and they did not even do that! This is the short version of the story.....bottom line - I do like my car but I WILL NEVER do business w/ Drew Volkswagen. Take my advice - if you're interested in Volkswagen cars, go anywhere else but here.