I am trying to use this company as required by my home warranty company and they seem to be completely incompetant. I have a shower leak at my shower head because the valve will not close all the way. They reported it to my warranty company that the shower head leaks, not the valve so its now its not covered and I am out my 75 bucks call out fee over 5 minutes of diagnosis. The plumber didn't even look at the valve. My question to them is where is the water coming from that leaks from the shower head? It must somehow bypass the valve since that is working fine according to them.