So I signed their consent paper @ Bridgeport. I was to get highlights & the girl fried my hair! I have dark hair & I wanted an all over light brown color. She was to bleached & tone it to achieve the color. Well, she left the bleach on too long & then she didn't tone long enough, so my hair was gray & green when she dried it! I told her my concern & she & her coworkers tried to convince me it was a 'natural/neutral' color. I thought maybe it was the lighting, so I paid & rescheduled another day where she could tone it more b/c she was 'too busy' to do it right there. Later that day my BF told me my hair was horrible & that it was in fact a gray color! My hair was healthy before going & now I had split ends everywhere!! I went the following day for them to fix it & they acted like it was my requested color. They fixed it, but didn’t return my money. Then I told them to cut off what Britney had fried & they charged me half price for the cut!! All I wanted was an even cut which my BF could’ve done at home! I was so mad!! Even the lady who retoned me said it was grey! I will NEVER go there again. THEY SHOULDN’T CHARGE YOU TO FIX THEIR MISTAKES! They gave me a VIP card...yeah like that will fix my hair.
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