Do you ever get a call from your cleaners? I didn't think I would ever.....Figo just called me to correct a problem that I had experienced with one of my shirts. I have been to him for 10 years. He opened up a new dry cleaners in my neighborhood with new staff.

There is no cleaners that will stick by his name and hold his reputation to the highest regard than Figo.

I was wrong to fly off the handle and doubt their service.

He should be a consultant to small businesses on the merits of customer service and attentiveness to customers.