This place is TERRIBLE!!!!!. I had the worst experience with this company. I went to this dealership being told I was approved for financing with a trade in & drove off in my new car. About 3 and a half weeks later I was wondering when my paperwork from the finance company would be mailed so I can start making payments. I called DeMontrond & they told me that they were still waiting on the paperwork to be processed which will be completed very soon. Let's not forget about the trade in I gave them which DeMontrond was supposed to payoff the finance company during this time also, less than $900. More time passes buy. Then a month and a half passes by, when I receive a call from DeMontrond saying the deal did not go through & I have to bring the car back. This really blew my mind. I thought what a joke, but all was serious & I had to return the car after being told before that I was approved, signed the bill of sale an all other paperwork too. This means my trade in was never paid off, causing my credit score to go down even more cause the account was seriously deliquent. I have never received bad service like this EVER!!! Beware of this place. After researching, I began to notice that DeMontrond has a history of taking a VERY LONG TIME to process their paperwork. They will lead you to believe everything is fine, then before you know it, you have to bring their car back. They were very rude when telling me I had to bring the car back. Thank god I got my trade in back or else I would not of had a car at all. Please take my advise & DO NOT come to this place. Very bad service, very unprofessional, very rude also!!!

I recently brought a VW in for an alignment. Was made to wait more than three hours and was told after the fact that the mechanic had been banging on the thread of the exposed tie rod for an hour to loosen it. Saw later he had stripped the exposed thread on the rod connecting the inner and outer tie rod. Dealer denied he had done this and blamed me for not accepting more drastic measures while I was there like a blowtorch that would likely have destroyed the tie rod when there wasn't even a part on hand to replace it. Now will definitely have to replace at least the outer tie rod where the thread is damaged but I intend to do this at a more competent shop. Demontrond service manger was rude, would not answer questions, damaged a part and never informed me or showed me what they were doing to my car.