I brought my fiance's 2002 jetta in for a scheduled tune-up and routine oil change in May of 2009. When the dealership called me, they informed me that whomever did the last oil change (speculated Jiffy Lube), had damaged the oil pan to the point they would not perform the oil change until it was repaired because they did not want to be responsible if it was permanently damaged.
I was unable to reach my fiance and hesitantly authorized the "repair" of $600+.
Two hours later, my fiance informed me that she had gotten her last oil change at the very professional and trustworthy VW dealer in Altamonte Springs.
Of course, the repair was already in process when I brought the matter to the service consultant's attention and there was nothing I could do. (He offered to show me the damaged part but at that point, I had no way of knowing if the part was from my vehicle or not)
So....I have to eat the over $1500.00 total bill for a tune-up and routine maintenance visit but I WILL submit this review among others and stress to EVERY person that can hear my voice to NEVER buy or service a car from this dealership.
DO NOT TRUST THIS BUSINESS!

I took my 2002 VW in to Deel to replace the oil pan even though it is a 30 minute drive across town. The parts needed to be ordered and I was told to come in on Tuesday of the next week. I called before hand and was assured that the parts were in. I showed up as scheduled and was told that the parts were NOT in. I made an appointment for the next day. I showed up Saturday and sat for four hours in the waiting room. I tried to speak to my representative but he was busy joking around with the mechanics and ignored me. I finally went up to the desk, waited in line for 15 minutes and was informed that a part was still missing and my car would have to be fixed on another day. I spoke to the manager who said that I could take my service elsewhere but I would have to pay Deel for the parts that they ordered. Deel's customer service is non-existent and their service is reprehensible. Take your business elsewhere.