My hard disk failure was rather innocent. Unit would not come up - a couple of clicks and it would not reach proper rpm levels. I trusted this company based upon recommendations of PPA (Professional Photographers of America).
Shortly after the disk was received, I was requested to pay a non-refundable $245 to begin the process. A call 2 weeks later informed me that they could copy my files but couldn't open them (they're all simple jpeg files). I needed to authorize another $299 so that they could send it to their specialists in Canada who would probably be able to successfully retrieve my data. A call 2 weeks after that informed me that it was a total failure and did I want them to scrap my drive or return it to me...
Please learn from my $544 mistake.

Unprofessional ?????? Do Not Use: I shipped my PC hard disk drive (HDD) to this company prior to reading the reviews. The HDD was shipped to the company in a box & packing designed for this hard drive. During the time the HDD was still in transit, I read the reviews and was alarmed at the number of negative reports, also, I noted one review indicating that the same company does business by two different names at two different street addresses, that are in fact the same location. I called the company and they confirmed the different names and address. During the same phone call, I requested that the company return my HDD upon receipt without conducting any work on the drive. I was assured that the company would not open the box my HDD was shipped in. A $25 shipping fee was paid to return my HDD which I have no issue with. Later that same day I received a confirmation phone call advising my HDD had just been received, and would be shipped back to me un-opened.

My HDD was returned to me in a modified yellow DHL box shipped 'Ground Pepaid'. The DHL box had been manually mauled down to roughly the size of my HDD, in which the HDD had been wrapped in a couple thin layers of small bubble size, packaging bubble wrap. The HDD was loose (free floating) inside the DHL box. The exterior of the DHL box had been completely incased in packing tape in a apparent attempt to force the box to remain smaller than designed. Printed on the side of the DHL box is a advisory that says in part: ??????Do not use this box for these services: ?????? The first service listed was ??????Ground??????.

I called the company this morning to complain. The company offered no explanation as to why my HDD had been repackaged [poorly] and, offered no remedies other than sending a note to their shipping department about my complaint.

In summary:
1) My HDD was shipped to the company in a box & packing d