A couple of months ago my husband got me a gift cert. to D' Elegance Salon & Spa in Katy. On yesterday I called to make an appointment and the clerk booked for me for today (30-Oct). Unfortunately my 2yr old son woke up with a cough & fever so I couldn't take him to daycare and my appt for the spa was at 11. So I called the spa to reschedule and immediately the clerk told me there were no refunds & they require a 48hr notice. I explained to him that I didn't want a refund only to reschedule & I had just made the appt. the day before and he bluntly asked me what was my problem & why couldn't I come in later today, and I repeated my situation. At the end of the convo he speedily said well you have a nice day & hung up on me! So I called back to speak with managent and he told me he was the owner/ manager! I told him that his customer service skills & professionalism needed work & that I would not be recommending his place of business. I had to tell my husband that i couldn't redeem the certificate b/c there is no way I would sit in that place after being treated horribly over the phone. $200 wasted...

I had a brazilian done by Monica and it was by far the best! I found Monica through city search as they listed her best brazilian in Katy Tx! So i am writing a review in hopes that someone else looking for an awesome person to go to this might help them. I was a regular at the well known Helena's brazilian in the galleria area bc they are the most popular in houston and don't get me wrong it was good but Monica here in Katy at Delegance was Excellent! i will follow her where ever she goes! Very sweet, very attentive and extremely fast and the least painful brazilian. Monica your are awesome girl! These reviews below are very true! Ladies if its your first time to have one done don't worry about feeling uncomfortable at all. She makes you feel extremely comfortable and she knows what she is doing! The staff is very friendly they welcome you and make you feel at home.

Monica is by far the BEST skin therapist in Katy! Finding a good skin therapist is like finding a good boyfriend! HAHA! SLIM TO NONE! SHE DOES THE BEST BRAZILIAN EVER AS WELL! I used to go to Cinco Spa since they are the "best" and they messed me up and Butchered my eyebrows! Monica got me back on track fixed my brows and my skin! She does the best Waxing and Facials in all of Katy Tx! She is super sweet, soooo cool and makes you feel very comfortable when you are with her! She is Funny too! If you have a question about your skin she has an answer! I Promise you will love her too! So, THANK YOU MONICA!! YOU ARE THE BEST! I WILL NEVER LET ANYONE TOUCH ME BUT HER! Thank you D'elegance Y'all are all so friendly as well!

I have been to alot of places for Brazilian waxing and have had horrible experiences!!! I was a little bit scared to have one again, but i thought what the heck! Summer is here! So i heard about Monica the Medical skin therapist, and her facials are OUTSTANDING by the way, anyway, A friend of mine had recommended me to go to her and her only for my wax. She right away was so friendly and made me feel so comfortable and knew what she was doing! I do not like to go to multiple places for that particular wax and its so awesome to have found her! So KATY TX! GO SEE HER! She is so Precious and Easy to talk to and open up to! Even just talking with her is worth paying money! I agree with the review below completely! Now the Brazilian is a bit pricey i think $75 or $85 but she is by far the best and worth every penny and she will have you out in 25 minutes or less! You will not be let down! Her Facial and tension massage is amazing! The parking during lunch hours is a bit of a pain but eh... its not always hard to get a parking spot. You must check it out! Thank you D'elegance! ******THANK YOU MONICA!******

In reading the nasty reviews I thought I had to write something about my visit. I had a great experience at the spa. Ali was my massage therapist and she did an awesome job!!! She was very attentive and thoughtful of my needs. I also did the whirlpool bath, and found that very pleasant. I encountered the owners and found them to be kind, and helpful. I did see that a lot of the complaints came from the salon side, and maybe that’s another story. But... I was over the moon with the services I received. I actually called back 2 days later to schedule myself and my husband for the following month.