I own a 1979, Tenth Anniversary Edition, 750 Honda. The bike's carbs were fouled, fouled badly. I took the bike to Cycle City where they put in such a special effort toward its repair. The technician, Rod, took it as a personal challenge to get the thing running like new. Most shops wont touch a bike this old, and the ones that do are going to charge you a fortune to do the work. I couldn?t be happier with the craftsmanship, the service or the price it cost me.
Now, that being said and in the interest of full disclosure, I know Dan Dreyer and his son. As a matter of fact, I know his whole family. I will tell you this, kinder and trustworthier people you will never meet. My wife and I feel fortunate to consider them all our friends.
I have been a small business owner for twenty years. I?ve learned that customers can be the best part of the day, or they can make your day absolutely miserable...your whole week even. Every business owner tries to give the best experience to the customer as possible. The Dreyer?s are no exception; I know this about them. No one is in business to lose business. When I read a negative review such as the one written by ETOH, I know which type of customer this guy is. I have been f-ing with guys like this for years. It is obvious that his review is untruthful and it is slanderous. To think that the owners of a shop would handle a situation such as he described is ludicrous. To think that Dan Dreyer or his son would handle his specific situation as he described it is simply beyond belief. I can?t speak to his motivation for writing it, but I think the review is untrue.
Cycle City is a reputable shop. The owners of Cycle City are trustworthy, honest, hard working people. They do not deserve reviews like the one posted by this ETOH WHO CAN?T SEEM TO FIND THE CAP LOCK BUTTON ON THE KEYBOARD. Guys like this are around, and regretfully, we all have to deal with them?at least once.

Wow...A customer with a bad experience. I find it hard to believe it happened as you state. I am calling you a liar. I have worked with Cycle City, with both Hesh Boher, and Dan Dryer (New owner) and without doubt, know it is far better now. For one, there is no smell of grass in the air !

If you had an issue the best, and most professional way to handle the "claim" is to write a letter. Yes put it in writing. I have worked at, and managed several dealers. It is impossible to make everyone happy all the time, I am certain, you are the type that is never happy no matter what the circumstances.

I have first hand watched as the employees have stayed late to take care of a customer, even though, they have a life outside of work as we all do. To say this is the worst experience you have ever had, I would venture a guess, a bet even, that you are just a difficult person.

I proudly, run Cycle City, stickers on all my race bikes, and my vehicles, because I am keen to what works. I have been around the motorcycle industry all my life. I know the difference between good, and bad customer service...Cycle City, is at the top of the proverbial chain !

I am sorry you had a bad experience, but your actions to write such a poor review, shows what a punk you really are, instead of stepping to the plate and work it out like a man

Your letter encourages me to go spend money at Cycle City !!!

I proudly

Hmmm
I have been using Cycle City, since the new year. I can honestly say, I am happy every time I walk out of the store. I get good service from behind the counter, and service on my motorcycle has been flawless.
I have recommended many, many, friends, and have not heard one complaint.
The individual that placed a complaint here should have done as slowpro says "handle it more professionally" My husbands big Harley, always needs repairs and Cycle city is always the first choice for repairs and they do it right, and they do it fast.

Also to ETOH, the computer has a CAPITAL LOCK BUTTON on the left side, use it!

I went into Cycle City Saturday a few weeks ago when it happened to be very, very busy. My Suzuki GSX-R stalled around 4:50pm. I called Cycle City because my friend told me it was a great place to take my bike. I spoke to Junior, he said they were closing at 5pm. He actually came and picked me and my bike up. He stayed an hour and a half later by himself helping me. I couldn't get a hold of anyone to come pick me up, so he dropped me off at home in San Juan Capo. The best service I have EVER had. I have told everyone about Cycle City and how great they are!!

SO TO PUT THIS INTO CONTEXT I'V USED CYCLE CITY FOR YEARS, NOW THERE IS A NEW OWNER. MY LAST TRIP TO CYCLE CITY IS BY FAR THE WORST SHOP EXPERIENCE I' V HAD IN OVER 30 YEARS!! THE ONLY REASON I GAVE THEM 1 STAR IS BECAUSE 0 IS NOT AN OPTION!. I TOOK MY BIKE IN FOR SERVICE, THEY BROKE A PART AND PUT IT BACK TOGETHER WITHOUT SAYING A WORD TO ME, OR REPLACING THE PART. I REALIZED THIS WHEN THE RADIATOR DRAINED OUT ON THE GROUND IN FRONT OF MY OFFICE BECAUSE OF THE BROKEN PART. WHICH, OK STUFF HAPPENS SO I PULLED OFF THE FAIRING'S FOUND THE PART AND EVEN GAVE THEM THE BENEFIT OF THE DOUBT. (EVEN THOUGH I DO THE MAJORITY OF SERVICES MYSELF). BUT I'M REASONABLE, SO I GO BACK INTO CYCLE CITY TO ASK THEM THEIR SIDE. THEY DIDN'T EVEN WANT TO GIVE ME THE TIME OF DAY, I HAVE EXTENSIVE EXPERIENCE WITH MOTORCYCLES, BUT THEY DENIED ANY POSSIBLE INVOLVEMENT, BEFORE EVEN LOOKING AT MY BIKE. THE OWNER WAS EVEN SO IGNORANT THEY TOLD ME THEY NEVER REMOVED THE PIECE, WHICH IS FUNNY BECAUSE TO DO THE JOB I PAID FOR IT HAD TO COME OFF. SO DID THEY NOT DO THE WORK I PAID FOR? OR DID THEY BREAK MY PART? AFTER I TELL THE OWNER THIS HE FLIPS ME OFF! WOW, THAT'S CUSTOMER SERVICE. THEN JUST TO TOP IT OFF YESTERDAY I AM WASHING MY BIKE AND SEE THAT BOTH FORK SEALS (WHICH I PAID THEM TO CHANGE MY FORK SEALS AND BUSHINGS 3 MONTHS AGO)ARE SPEWING OIL. I RIDE A SPORT TOURING BIKE SO HOW DID THE FACTORY SEALS LAST 22K MILES AND THESE ONLY LASTED LESS THEN 2K? SO THE OWNER OF THIS SHOP COMPLETELY LACKS ALL CONCEPT OF CUSTOMER SERVICE. FURTHERMORE THEY CLAIM THEIR TECHS ARE CERTIFIED, I'D CHECK ON THAT ONE.SO AS I'M WALKING OUT THE LITTLE JR OWNER SAYS "LATER SWEETY" TO ME. I MEAN REALLY HE HIDES BEHIND A COUNTER WITH HIS TUOUGH GUY TATOOS, GROW UP PAL, AT LEAST ACT LIKE YOU HAVE A LITTLE CLASS.WITH TIMES BEING SO TOUGH FOR EVERYONE FIND A LOCAL SHOP THAT CARES ABOUT THEIR CUSTOMERS, AND TAKES PRIDE IN THEIR WORKMANSHIP, AND ITS NOT THIS SHOP!!! BEST OF LUCK EVERYONE.