Worst service ever
The place is a joke. You visit their show room and they never have enough help. Once you do get help it is by kids cause the lady that manages the place is rude and has little to no customer service skills. The price we got was about $500 less than anywhere else. That was the mistake. Knowing what I know now, I woul dspend 4x that much more. Promised 2 weeks. They come and and tore up my fireplace and said it would not fit and left my fireplace torn up, After numerous attempts to resolve, ended up spending more money for something that woudl fit. They came out to install and installer, not affliliated with the store says the store made a mistake and charges more for the installation.
Poor business practices, stay no matter what price or promises they make....
Read more at eastbay.citysearch.com