I've gone to this place for years, and while I think they charge too much, I also thought I got a much more thorough exam and the quality of the lenses were better than what I was getting previously. I used to go to Sears in South Coast Plaza, but I had some problems with coupons – twice in a row – so I stopped going there and ended up going to Custom Eyes. Sears did honor the coupons, but I didn't like how the optical manager handled the situation – I ended up going to the store manager and he corrected the issue. The manager I had problems with was just plain mean and I don't think she works there anymore. I'm sure others had problems with her. But, I've been going to Custom Eyes for years now and see no reason to switch back to Sears. Anyway, I only wrote this because I felt bad for the doctor after reading some of these bad reviews. He is a really nice guy and I think he does a good job. I also never had any problems with the front staff. I'd rate the place ...

This office is a joke . The staff is rude and the doctor is a total moron. If u want to get ripped off then go here. I was appaled that the doctor took a "personal" call during visit. I needed contacts for an emergency and was told by staff that i had to wait for 2 days !!!! I asked them if they ever heard of fed ex!! I have sinced moved on to 1-800contacts, and for the first time in my 25 years of contact wearing I am allowed to buy as many pairs as i want. Dont waste your time at this office, they are more worried about making money then they are about helping patients. good luck all P.S. WATCH FOR THE "PLANT" REVIEWS THAT WILL NOW TURN UP PRAISING THIS MORONIC OFFICE.‎

Evidently, I'm not the only individual that has suffered the un-professional behaviour of the staff and doctor at this office. Please don't waste your time, as you will be treated rudely and basically will suffer a negative experience here. It amazes me that this office is still in business with the way they treat people. I hope that everyone will read this review and will certainly think twice about patronizing such a bad establishment. Please don't walk away- run like the wind from this business and find an office that does not take you for granted and treats you with the respect that you deserve. I hope this review has helped in some way.‎